Customer Service and Support

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Customer Service and Technical Support

We know that nothing hurts your trading more than when you need help and can't get it; therefore, we go to extremes to make sure help on our products is as accessible as possible. To help accommodate questions from the day trader to the weekend warrior, we've provided various avenues:

• The Support links on our website (in the navigation menu to the left) link you to where you can view your customer account, update your preferences, and get help using your MetaStock software.
• Our Online Chat assistance which is accessible within the MetaStock Program--click "Help" and select "Request Online Assistance."
• Our technical support department which is easily accessible, thorough, and free for registered customers to converse with.
• Our extensive FAQ database in which you will find answers to the most frequently asked questions about MetaStock.

Our support department can be reached by phone, fax, email or online chat:

• Phone: +1 (801) 265-9998
• Support fax: +1 (801) 265-2114
• Email: Submit Email Request
• Online Chat: within MetaStock or this link
• Additional contact numbers for Equis Support and Sales

Phone Support Hours

Monday – Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 5pm, except Wednesday 9am to 5pm Mountain Standard Time.