MetaStock Product Return Policy
MetaStock Product Return Policy
We offer a 30-day guarantee on every non-subscription MetaStock retail product and on
MetaStock retail products we offer from other companies. This policy does not include
Thomson Reuters institutional products.
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The 30-day return period begins on the actual shipping date, and this return policy
pertains only to MetaStock products distributed by Thomson Reuters. If the product
was purchased from someone other than Thomson Reuters, please contact that company
for their return policy.
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The 30-day return period for MetaStock products not manufactured by Thomson Reuters
also begins on the actual shipping date.
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You will be refunded the entire purchase price of the product(s) you ordered if the
product(s) is/are received by Thomson Reuters within the 30-day return period, and if
all materials are returned complete, undamaged and in a resalable condition. All
manuals included in software programs must be returned to receive a refund. We highly
recommend you insure your package. Shipping and handling charges are
non-refundable.
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Each customer is allowed one money-back guarantee per product.
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This 30-day guarantee does not apply to our subscription-based products.
If you do choose to return a product to us, please follow these simple (but important)
steps:
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Call MetaStock at 1-800-882-3040 and ask your sales representative for a Return
Merchandise Authorization number. You will be asked for your name and address to
verify the order, and then the sales representative will give you the Return
Merchandise Authorization number. Your sales representative may also ask why you are
returning the product.
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On your Windows Task bar, choose START, SETTINGS, CONTROL PANEL. Then double-click
the ADD/REMOVE PROGRAMS icon. Select the MetaStock product you are returning, then select
REMOVE. This will remove the
product.
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Write the Return Merchandise Authorization number provided by your sales
representative in the space below and on the outside of the shipping box. Make sure
you also sign your name in the space below. Include this card in the package when you
return it to us.
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Place the product to be returned and this card in a package and mail to MetaStock,
Product Returns, 90 South 400 West, Suite 620, Salt Lake City, Utah 84101 USA
(Certified Mail is highly recommended). NOTE: THE PRODUCT MUST BE RETURNED TO
METASTOCK BEFORE THE 30-DAY PERIOD HAS EXPIRED.
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If you paid with a credit card, MetaStock will refund your money to your credit card.
If you paid by check, a check will be issued.
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